Ann Taylor Factory Reviews

Ann Taylor Factory has an overall rating of 4.5 based on 19 reviews. Customer feedback on Ann Taylor Factory is mixed.

4.5/5.0

19 reviews

5 Stars

11

4 Stars

7

3 Stars

1

2 Stars

0

1 Star

0

All Ann Taylor Factory Reviews (19)
nick_Truocchio77
May 25, 2026
"I’ve bought a few tops and pants..."
I’ve bought a few tops and pants from Ann Taylor Factory, it’s been a bit of a mixed bag. Some pieces have held up well, but a couple felt noticeably thinner after washing than I expected. For the price, I don’t feel completely cheated or anything, but I do think it’s fair to say the quality isn’t always consistent. If a brand is selling workwear staples, I think customers deserve pieces that last more than a few washes, even at outlet pricing...
ron1980
May 09, 2026
"Refund took a little while, but it was smooth"
I returned a couple of things to Ann Taylor Factory, and I was a little anxious at first because I kept remembering past returns with other stores that turned into a hassle. This one ended up being fine though. The refund showed up after about a week, and the emails were clear enough that I wasn’t left wondering what was going on. It wasn’t the fastest refund ever, but nothing went wrong, so I’d still call it a good experience. Would’ve been 5 stars if it had come through a bit quicker.
EusebioAllen
May 03, 2026
"I had an issue with my order, and..."
I had an issue with my order, and I was kind of dreading having to deal with it because I was already in the middle of doing a bunch of random errands that day. But customer service got back to me quickly, and the person I talked to was really nice. They didn’t make the whole thing overly complicated or ask me a million confusing questions. They fixed the problem, kept me updated along the way, and it ended up being way easier than I expected. Really happy with the support
SylviaMelendez
April 07, 2026
"Honestly really like their simple, classy styles"
I’ve ordered a few tops and work pants from Ann Taylor Factory, i’ve been happy with them. The styles are clean and put-together without feeling overdone, which I really like. The colors are easy to mix and match too, so they fit into my everyday office wardrobe easily. I’d definitely buy from them again.
hello_joyce244
March 28, 2026
"Arrived in great shape"
Packed nice and neat, no damage at all
KeithMcalary
March 13, 2026
"Pretty quick delivery overall"
My clothes showed up in just a few days, which was fast enough for me. The tracking didn’t update right away, so I wasn’t totally sure where the package was at first, but everything arrived fine and I’m happy with the experience overall
david2004
March 05, 2026
"Got exactly what I ordered"
Everything showed up just as I ordered it, which is all you can ask for. No issues, no surprises, just a straightforward, decent experience...
Brent_wade90
March 01, 2026
"Affordable Shipping and No Issues"
I had a good feeling about ordering, and my instinct was right. The shipping didn’t cost much at all, and everything showed up just fine...
bertha_Przedwiecki96
February 25, 2026
"For the price, it’s worth it. I..."
For the price, it’s worth it. I grabbed a few things for work, like shirts, pants, and some basics, and they’ve been fine for everyday use. Nothing fancy, but if you need stuff for work, errands, uniforms, or just clothes you don’t want to spend a ton on, it’s a good option.
CraigSzmidt
February 16, 2026
"I’ve ordered a few tops and pants from..."
I’ve ordered a few tops and pants from Ann Taylor Factory, i was weirdly impressed. Like, I was fully prepared for scratchy blouse drama, but a couple of the tops are actually soft, light, and comfortable enough that I was almost offended by how much I liked them.

The pants are solid too. They have a little stretch, don’t feel cheap, and they’ve held up fine after washing, which feels like a small miracle these days. One sweater did start pilling faster than I wanted, and yes, I did take that personally.

Overall, I’d give it 4 stars. It’s not some fancy luxury-level fabric situation, obviously, but for work clothes and everyday outfits, the quality is way better than I expected. I’m not saying I’m emotionally attached to these pants now, but I’m also not not saying that
PARKER
February 13, 2026
"I just popped in to grab some..."
I just popped in to grab some work pants and was like, oh wow, this is actually easy. The staff was really nice right away, the fitting room was clean, and I didn’t have to dig around forever to find my size. Checkout was super quick too, so I left happy with the whole trip.
mildred_Piekarski76
February 02, 2026
"They actually had my size"
I’ll blame them for making it way too easy, but every time I check, my size is actually in stock. Can’t really complain about that.
williambeal8746
January 28, 2026
"Colors looked just like the photos"
I ordered a couple of tops from Ann Taylor Factory, and the colors were just really close to what I saw online. The pink wasn’t too bright, and the navy looked pretty much exactly like the picture.

I was a little worried because some sites make colors look totally different in person, but these were just accurate. It makes shopping online way easier when you don’t have to guess. Definitely 5 stars from me.
bibi_Burford81
January 23, 2026
"Pretty easy to shop around"
Found the site easy to use, and the filters worked fine for narrowing things down. Checkout was smooth too. Only wish the product pages loaded a little faster sometimes
Jack_pace97
January 07, 2026
"First impression: the return process felt straightforward"
My first impression when I started the return with Ann Taylor Factory was that it was going to be easy, it mostly was. I had ordered a couple of things and one item just didn’t fit right, so I sent it back. The instructions were clear enough, and I didn’t run into any major problems. The only downside was that the refund took a bit longer than I expected, but it did eventually come through. Overall, it was a smooth experience, just not the fastest.
anna.Neal
January 07, 2026
"Pretty good overall"
Yeah, overall I’m happy with my order. Nothing too crazy, just a solid experience and I’d say it was worth it
JeanLeach_23
January 07, 2026
"I got an extra 50 off..."
I got an extra 50 off, which was a nice surprise, and checkout was easy. Just a heads up though, make sure you double-check the deal before you pay so you don’t miss any extra savings.
hello_michael808
January 04, 2026
"I’ve bought a few tops and pants from..."
I’ve bought a few tops and pants from Ann Taylor Factory, they’ve held up really well. I’ve washed them a bunch of times now, and they still look good, like, really good for the price. No weird shrinking, the seams are still holding up, and the fabric doesn’t feel cheap. I wasn’t sure what to expect, but I’m happy with how everything is lasting.
MIRAMONTES
December 23, 2025
"The sizing was "just right" for me..."
The sizing was "just right" for me. I ordered my usual size and it fit perfectly.
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